#4: When in doubt…Communicate!
When I wrote the title for this Blog, my first thought was that it might be too broad to grab anyone’s attention. As I thought more...
Step #3: Improve the Focus on Implementation
Other than a system conversion, I can’t think of an effort within the TPA world which is as challenging as the implementation of a new...
Step #2: Maintain a Disciplined Sales Approach
It is likely easier to define unhealthy sales activity for a TPA than it is to define healthy sales activity. At the highest level, I...
Step #1: Complete Business and Sales Planning
One of the biggest challenges to operating a TPA with consistent, high-quality service and strong financial results is the constant “push...